I found the suit/dress that I want, but I cant order the right size?
That is because the size you need is most likely sold out. If an item sells out and cant be reordered within a week, we will delete the size from our inventory and readd it when it is again in stock.
I dont understand how to measure for a suit? Will a 12 Month fit my 12 month old baby?
We have never seen your baby and do not know if he is big or little for his size. You must measure for the correct sizing. To measure the OUTSEAM, you measure from hip to ankle. An easy way to do this is to just take a pair of their pants, lay them flat and measure. To measure the INSEAM, measure from crotch to ankle. Sleeve length is from the outer shoulder to wrist. It is your responsibility to measure and order the correct size. You may call and we can guide you through the measuring process. However, we can not be sure if you are measuring correctly; thus it is YOUR responsiblity as to which size you order...
What happens if I get my suit or dress and it doesn't fit? What if I need a different size?
As stated on our return policy, you may return an item that does not fit within 15 days of the postmarked date. It may NOT be washed, worn, or missing ANY tags..This means no smoke, no pet hair, etc. Returns MUST have all original packaging and shoe boxes must come back as they were shipped to you--BRAND NEW (not crushed, taped etc.) You will be credited the amount plus tax, MINUS the shipping charges. Please remember you MUST include a copy of receipts that were in your box as we shred our records immediately for your protection. If we dont have the credit card info, we cant credit your account. Please remember if there is no copy of original paper work, you WILL be charged the restocking fee...If you need a different size, please call us and verify that we have your size in stock. You will be given the option of being recharged and shipped the correct size and your refund hinges on when we get your items back and all policies followed. Or you may simply send back the wrong size like the above with a note stating your preference in color or size and we will reship the correct item charging you only shipping and handling.
I need to order my baby shoes and do not know what size to order?
Simply measure his foot with a tape measure or ruler and send us an email with this measurement. We will do the same with the shoes and tell you what size you need for the best fit.
I saw an item last week and really want it but now its gone?
Thats because it is now sold out and deleted from our inventory.
How long will it take to get my order?
Ground shipping is 10-14 days. Priority shipping is 2-4 days. Express is guaranteed 2 day. We do NOT do overnight shipping. Your order is processed on the day we receive if it is before 5:00 p.m. California time. It does not ship until the next morning. And please remember Sundays and holidays, will add a day or so to delivery times. We ship all products through the USPS. Once an item leaves our shipping dept. we can only provide a tracking number and expected arrival date. It is then out of our hands. You will be able to track your delivery everyday with the numbers we provide for you.
I placed my order this morning and it still says pending 3 hours later even though I requested priority shipping? And my card has been charged?
Your order is processed the day it is received. However all shipping and tracking labels are printed after our retail store closes, therefore your order will not be approved and show tracking numbers on your end until the following morning. All orders are processed manually, and then entered into the system. And an approval comes solely from your bank. You must provide accurate details as we do verify every single order with the bank.
I live in New York and have been calling all morning and keep getting an answering machine?
Thats because we are in California and open during the hours of 10:30 a.m. to 5:30 p.m. OUR time. We will return your call as soon as we open. This is a physical store and from time to time you may possibly get an answering machine if we are busy with customers. Please leave a message as we WILL get back to you within the hour usually much sooner. You may always email us as we do check emails and orders every hour on the hour during business hours
You changed my shipping total..Why?
The ONLY time we will physically change a shipping total is when you put in the incorrect amount. It is up to you to pick what kind of shipping. The shipping is based on your total amount of the order.. Should you try to "pull a sneaky" or just plain pick the wrong amount, we WILL adjust it to reflect the correct charge. Example--You pick 5.95 for a 100.00 order, your total WILL be changed to the correct amount ....
What are the suits made of?
All suits are made out of polyester
You charged me and I received my Shipping Confirmation number but the post office says they are still waiting for the package. It has been a week. Why has it not shipped?
It is shipped the same day your confirmation says it was. However, we use a delivery confirmation and not a tracking number...This number will only show when it was delivered and the address it was delivered too. Please keep in mind if you requested ground shipping, it will take on average 10-14 days depending on where you live and the time of year....Holidays have slower shipping times.. If you requested priority and it has been more than 4 days, PLEASE contact us so we too can keep an eye on the package...Although we are not responsible for sometimes slower shipping times through the common carriers, we like to keep an eye on the package if they do not arrive in a timely manner.
Will you ship to Canada,or another country?
Yes, we do ship to Canada. Please use an American Express card and the order must be shipped to the address the bank has on file for you..The prices posted for shipping are for US destinations only. Once we verify that that we can accept your credit card through our system, we will email you shipping prices and options. You then must choose which price/time frame you prefer We will NOT ship until you approve the price and method of shipping. International shipping is higher and the time frames are longer that what we have posted for US destinations. If you are in another country and wish to order, simply email us and we can provide other options for you to order...We are not set up to deal with International credit cards, customs, foreign currency, language barriers etc....
Why is Express shipping so high?
We are not the shipping company...We use the most inexpensive method for Express shipping that is guaranteed within 48 hours....Priority is much cheaper but is not guaranteed. Its your choice as to which method you need....
Do I have to be home to get my package?
If you ordered Express shipping...YES!!! It MUST be signed for as it is guaranteed....If you ordered ground or priority shipping, it is the postmans discretion whether he leaves it on your porch, at a neighbors, or just leaves a pick up notice for you to retrieve at your local post office...We have no control over how your local post office handles mail....If you will not be home, call us and we can discuss other options.......
Where do I send back an exchange or return?
Wear Me Out
P.O.Box 6535
Thousand Oaks, Ca 91359
When are you open?
Customer Service is open 7 days a week between the hours of 8:00 A.M. and 8:00 P.M. Pacific Standard Time. The shipping department is closed on Sundays as no carriers provide service on that day. If you call and get an answering machine, that only means that all of our customer service reps are on other lines. Mondays and holiday periods can get chaotic around here. Simply leave us a message and we will call you back and answer any questions you have. A few times a year, we will be closed on weekends due to staff training seminars, inventory, and buying shows. When that happens, a manager will check in and return any urgent calls. All other calls are returned the following Monday when we return....
